Refund policy
Last Updated: October 15, 2026
At Great Spirit Archery, we take pride in offering traditional archery equipment, accessories, and apparel. Because many of our products are specialized sporting goods, all sales are final, except for the specific situations described in this policy and any rights or remedies required by applicable law.
Please review this policy carefully before placing your order.
1. All Sales Are Final
All purchases made through Great Spirit Archery are considered final. We do not accept returns, exchanges, or refunds for reasons including:
- Buyer's remorse or a change of mind.
- Selecting the incorrect size, draw weight, bow type, or model.
- Ordering an item that does not meet your personal preferences or expectations when it matches its description.
- Normal wear and tear.
- Items that have been used, modified, or damaged through misuse or improper installation.
- Sale, promotional, or clearance items.
Please carefully review product descriptions, specifications, sizing information, draw weights, and other product details before completing your purchase.
By placing an order, you acknowledge that all sales are final, subject to the exceptions described below and any applicable legal requirements.
2. Defective, Damaged, or Incorrect Items
Although all sales are final, we will review claims involving products that arrive:
- Defective or damaged.
- Damaged during shipping.
- Different from the item ordered.
Please contact us at info@greatspiritarchery.com within 30 calendar days of delivery, when possible, so we can investigate the issue promptly.
When contacting us, please include:
- Your order number.
- A clear description of the problem.
- Photographs showing the damage, defect, or incorrect item, when applicable.
After reviewing your claim, we will communicate the appropriate next steps. Depending on the circumstances, the resolution may include a replacement, repair, or refund.
For approved claims, Great Spirit Archery will provide return instructions where a return is necessary. We will cover reasonable return shipping costs for approved claims involving defective, damaged, or incorrectly shipped items.
Please do not return an item without receiving instructions from our customer service team.
The 30-day reporting request does not waive any rights or remedies that cannot legally be limited under applicable law.
3. Late, Lost, or Undelivered Orders — 90-Day Policy
We understand that shipping delays can occur because of carrier issues, customs processing, weather, holidays, and other circumstances beyond our control.
Estimated delivery times are not guaranteed delivery dates. A shipment arriving later than its estimated delivery window does not automatically qualify for a refund.
Before 90 Days Have Passed
If your order has not arrived, you may contact us at info@greatspiritarchery.com to request tracking assistance or an update on your shipment.
Refunds based solely on non-delivery are not available until 90 calendar days have passed from the original purchase date, subject to applicable law and mandatory consumer protections.
During this period, we may review tracking information and investigate the shipment with the carrier. A delivery delay alone does not establish eligibility for a refund under this policy.
After 90 Days Have Passed
If your order remains undelivered after 90 calendar days from the date of purchase, contact us at info@greatspiritarchery.com with your order number to request a review.
We will examine the available tracking information and shipment circumstances. If the order remains undelivered following our review, we will determine an appropriate resolution, which may include a refund or another suitable remedy, subject to applicable law.
If a refund for non-delivery is approved and the original shipment subsequently arrives, you may keep the delivered item without an additional charge, unless otherwise required by applicable law or agreed as part of the resolution.
The passage of 90 days does not automatically guarantee a refund; the shipment status and circumstances will be reviewed.
This 90-day provision applies to claims based solely on non-delivery. It does not eliminate rights or remedies that may apply under consumer protection laws, payment-provider requirements, or other mandatory legal obligations.
For additional information about delivery estimates and tracking, please review our Shipping Policy.
4. Refund Processing
When a refund is approved:
- Refunds will generally be issued to the original payment method.
- Processing typically takes 7–14 business days after approval.
- Your bank or card issuer may require additional time to post the refund.
We will provide relevant information about the approved resolution and any applicable processing steps.
5. Non-Returnable Items
Except where a return, replacement, or refund is required by applicable law or expressly approved under this policy, the following are not eligible for return or refund:
- Items that match their description and are not defective.
- Items purchased in the wrong size, draw weight, type, or model.
- Items damaged through misuse, neglect, modification, or improper installation.
- Used or altered items.
- Items returned without prior authorization.
- Items purchased on sale or clearance.
Nothing in this section limits any mandatory consumer rights that apply to your purchase.
6. Order Cancellations
If you need to request a cancellation, contact us as soon as possible after placing your order.
We may be able to accommodate cancellation requests made within 24 hours of purchase, provided the order has not already been processed or shipped. Cancellation is not guaranteed once processing or shipment has begun.
Once an order has shipped, it is subject to the terms of this Refund and Return Policy.
7. Contact Information
If you have questions about this policy or need assistance with an order, please contact us:
Great Spirit Archery
Email: info@greatspiritarchery.com
You may also contact us through the contact form on our Customer Service page.
Please include your order number when contacting us about an existing purchase.
8. Policy Updates
Great Spirit Archery reserves the right to update this policy as necessary. Any changes will be published on this page with an updated revision date. Changes will apply subject to applicable law and any requirements governing orders already placed.
By purchasing from Great Spirit Archery, you acknowledge that you have had the opportunity to review this Refund and Return Policy before completing your purchase.