Shipping policy
Last Updated: October 15, 2026
Thank you for shopping with Great Spirit Archery. We are committed to providing quality archery equipment and a clear, reliable shopping experience. Please review our shipping policy for information about order processing, delivery estimates, tracking, and delayed or undelivered shipments.
1. Shipping Costs
Shipping costs are included in the listed prices of our products under our standard shipping policy. No additional standard shipping charges are added at checkout.
Any applicable taxes or other charges will be displayed at checkout before you complete your purchase.
2. Order Processing Time
Orders are typically processed within 1–3 business days after purchase.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing time is separate from shipping transit time.
Processing times are estimates and may occasionally be affected by order volume, product availability, holidays, or other unforeseen circumstances.
3. Estimated Delivery Times
After an order has been processed and shipped, estimated transit times are as follows:
Domestic U.S. orders: Approximately 4–30 business days.
International orders: Approximately 4–30 business days, depending on the destination and customs procedures.
These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, holidays, and other circumstances outside our control.
Please consider these estimates when placing an order, especially if you need your purchase by a particular date.
4. Shipping Carriers
Depending on the destination and shipping service, orders may be shipped through carriers such as USPS, UPS, FedEx, or DHL.
The carrier used may vary based on the destination, package, and available shipping services.
5. Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
Once your order has shipped, we will send a shipping confirmation email with tracking information when available.
Please allow up to 24 hours after shipment confirmation for tracking information to become active or display its first update.
If your tracking information has not updated for an extended period, or your order has exceeded its estimated delivery timeframe, you may contact us for assistance.
6. Delayed, Lost, or Undelivered Orders
We understand that customers want to receive their orders as quickly as possible. Although most orders arrive within the estimated delivery window, shipping delays can occasionally occur because of carrier issues, customs processing, weather, holidays, or other circumstances beyond our control.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, you may contact us at info@greatspiritarchery.com with your order number.
We will review the available tracking information and assist you in determining the status of your shipment.
A shipment that exceeds its estimated delivery timeframe is not automatically considered lost or eligible for a refund under our non-delivery policy.
90-Day Non-Delivery Refund Policy
Orders that have not been delivered are not eligible for a refund based solely on non-delivery until 90 calendar days have passed from the original order date, subject to applicable law and mandatory consumer protections.
The 90-day period begins on the date the order was placed, not the date it was shipped.
During this period, customers may contact us for tracking assistance or updates regarding delayed shipments. We may review tracking information and work with the shipping carrier to investigate the status of an order.
Once 90 calendar days have passed from the original order date, customers whose orders remain undelivered may contact us at info@greatspiritarchery.com to request a review of their shipment.
We will review the available tracking information and circumstances of the shipment. If the order is confirmed lost or remains undelivered following our review, we will determine an appropriate resolution, which may include a refund or replacement, as applicable.
The passage of 90 days does not automatically guarantee a refund; the shipment status and circumstances will be reviewed before a resolution is determined.
This policy applies to claims based solely on non-delivery. It does not eliminate any rights or remedies that customers may have under applicable law, payment-provider requirements, or other mandatory consumer protections.
7. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged or defective, or you receive an item different from what you ordered, contact us at info@greatspiritarchery.com as soon as reasonably possible.
Please provide the following information to help us review your claim:
Your order number.
A description of the issue.
Clear photographs of the item and its packaging, when applicable.
We will review the information and provide instructions regarding the appropriate next steps.
The 90-day non-delivery policy does not replace the procedures for addressing damaged, defective, or incorrect items. Those matters will be reviewed separately in accordance with our applicable policies and legal obligations.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you need to correct an address or cancel an order, contact us as soon as possible. We may be able to accommodate requests made within 24 hours of purchase, provided the order has not already been processed or shipped.
Address changes and cancellations cannot be guaranteed once processing or shipment has begun.
If an order is returned to us because of an incorrect or incomplete address provided at checkout, we will contact the customer to discuss available options. Additional shipping charges for reshipment may apply where permitted by law and will be disclosed before proceeding.
9. International Orders and Customs
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer. Customs inspections and clearance procedures may also extend delivery times beyond the estimates provided in this policy.
Customers are responsible for determining whether purchased products can legally be imported into their destination country.
10. Contact Us
If you have questions about our shipping policy, tracking information, delayed deliveries, or an existing order, please contact us:
Great Spirit Archery
Email: info@greatspiritarchery.com
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
Thank you for choosing Great Spirit Archery. We appreciate your business and strive to provide a clear and helpful customer experience.